Sportissimo Srl recognizes the right of withdrawal as provided by law. The deadline to exercise this right is 14 days from receipt of goods.

By that date, the customer is required to send notification via e-mail at sportmo@interfree.it

To proceed to the refund shall be subject to:

• The products are in perfect condition, without any signs of use, cleaning or installation, with their original box and / or bags, labels, instructions, and everything was included. They should therefore be in the same state in which they were purchased. The same applies for bicycles that, in case of use, can not be returned.
• The products are not food or items made or custom
• The sales document (tax receipt / invoice / receipt) is attached
• Returned merchandise is placed in suitable packaging to ensure their integrity during the return shipping

In case of non-compliance of the points listed above the right of withdrawal DECADE. The sender also takes care of any liability arising from resubmitting the product at our office (such as corruption, non-delivery, delay).

Within 14 days of receiving the returned goods, Sportissimo will inspect the items and issue a refund for the exact amount paid by the customer for the purchased goods (excluding the original shipping costs).

The refund will be issued using the same payment method selected at the time of purchase.

The customer is responsible for the shipping costs of returning the goods to our premises, including any packaging costs. Return shipping costs are always borne by the customer.

For orders paid through Findomestic, Agos or Heylight financing, the customer will be required to pay a €100.00 fee for the cancellation of the financing agreement.

For payments made via PayPal, a 3% fee of the total order value, corresponding to the payment processing fees, will be deducted from the refund.

If you have not received any updates within 10 working days after returning the goods, please contact our customer service team.

If you wish to exchange a product for another, you must return the original product for a refund and place a new order.

DEFECTIVE PRODUCT JUST RECEIVED (WITHIN 14 DAYS)

In the event of a defective product, please contact us to present the problem in order to assess whether it is solvable without the return and, if necessary, Sportissimo Srl, in most cases, make a withdrawal with your courier. Within the delivery by the customer we will recommend a cost-tracing: Sportissimo is not responsible for goods not received or damaged, and the reimbursement of expenses incurred has a limit.

Contact us for more information before returning.

The cost of shipping is always charged to the customer.

SUBMISSION ERRORS

In the case of items sent incorrect please contact us within 48 hours of receiving the product.

NON-EU COUNTRIES

If the return is from non-EU countries please state outside of the package "Returned goods - failed sale" and the order number.
When filling out documents for customs (CN22 and / or CN23) you must state this and attach them outside of the package. Without such information, the package will return to the sender.
Before making the return inquire with their national authorities if there is the possibility of a refund of tax and VAT paid.

BULKY PRODUCTS

Bicycle or bulky products to be returned should contact us first for some suggestions and to check if there is the possibility of withdrawal by our courier with more favorable rates

ADDRESS FOR RETURN

Sportissimo Srl
Strada San faustino 132 / A
41124
Modena
Italy