Official DT Swiss Recall – Information for our customers

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Dear customers,
today we are reaching out to you to give an important update of the current situation regarding our ERC/CRC/HEC product safety warning from last Saturday, July 12th. First of all we want to thank you for the very objective, trustful and solution-orientated discussions we had during the last days. We fully understand that you are waiting for solutions to sell and your customers are waiting for solutions to ride their bikes again.

The product safety warning changes into an official product safety recall with a respective recall process. Whilst the original Stop Ride Notice applied to selected ERC, CRC and HEC wheels, the product safety recall also includes ARC models manufactured in the same factory. Although no product defects have been reported for the ARC series, detailed quality checks have revealed similar manufacturing issues to the previously identified ERC/CRC/HEC models.

The following information are based on the official product safety recall form and suitable for communication with end customers. Because riders’ safety is our highest priority, we are issuing a product safety recall for certain DT Swiss ARC, ERC, CRC and HEC wheels.

WHICH PRODUCTS ARE AFFECTED?

Due to our investigations we know that there is a risk for rims from the ARC, ERC, CRC and HEC model series that were manufactured at the same production facility in
Vietnam starting from August 1, 2024.

Please note that ARC wheel models with rim heights of 38, 62, 80 and 85 mm are NOT affected by the recall. All rims manufactured in DT Swiss' own factory in Poland are also NOT affected by this recall.

Products with a DT Swiss ID starting from 2740000 are potentially affected by the product safety recall.

WHY IS THIS PRODUCT DANGEROUS?

The analysis of reported incidents of wheels from the ERC product families has shown that spontaneous delamination (i.e., the separation of the outermost carbon layers) can occur around the rim flange in the mentioned model series (see the graphic below). This type of delamination leads to significant structural weakening, potentially resulting in complete rim failure.

Due to this product defect, there is an increased risk of accidents that could lead to property damage, serious injury, or death.

HOW TO IDENTIFY AFFECTED PRODUCTS?

To check whether the product is affected by this product safety recall the DT Swiss ID tool has to be used on the dedicated website: http://www.dtswiss.com/recall

Please note: Only bicycle wheels with a DT Swiss ID number starting with 2740000 are potentially affected by this product safety recall! Not all products with a DT Swiss ID number starting with 2740000 are necessarily affected by this product safety recall.

THE REMEDY PROCESS - QUALITY TEST

Since not all products in the model series mentioned are actually affected by a product defect, we check all products returned to us using a quality test developed for this product safety recall in order to identify the defective products. With this quality test, we set internal company requirements that exceed the specifications of the relevant industry standard (ISO 4210 series). Only products that meet these strict internal requirements are declared safe, appropriately labeled, and their serial numbers added to a so-called whitelist, so they can be returned after approval. The DT Swiss service center locations are instructed and enabled to process inspection, quality testing and release of wheels affected from this product safety recall.

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